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Privacy Policy

Effective Date: 17 June 2025

Viv Schulze Physiotherapy respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act (ECTA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Medical information relevant to physiotherapy treatment

  • Residential or mailing address

  • Booking and contact form details

2. How We Collect Information

We collect personal data when you:

  • Fill in the contact form or booking form on our website

  • Communicate with us via email or phone

  • Attend an in-person consultation

  • Use our third-party booking or CRM systems

3. How We Use Your Information

We use your personal information to:

  • Provide physiotherapy services

  • Book and manage appointments

  • Respond to enquiries

  • Send relevant communication and updates

  • Comply with legal and ethical obligations

4. Data Sharing and Third Parties

We do not sell or share your personal information for marketing purposes. We may share necessary data with:

  • Our booking system or CRM provider

  • Healthcare professionals for referral purposes (only with your consent)

  • Legal authorities where required by law

5. Data Security

We take reasonable and appropriate technical and organisational steps to protect your personal information against loss, theft, unauthorised access, or disclosure.

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request corrections or deletions

  • Object to processing or direct marketing

  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at:
📧 viv@vivschulzephysio.co.za
📞 082 883 3135

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal and recordkeeping obligations

8. Cookies and Website Tracking

Our website may use cookies to enhance user experience and track visitor behaviour. See our [Cookie Policy] for more information.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the new effective date.

10. Contact Us

For questions or privacy-related concerns, please contact: Viv Schulze Physiotherapy
41 Boshof Avenue, Newlands, Cape Town, 7700
📧 viv@vivschulzephysio.co.za
📞 082 883 3135

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